Customer Success Manager
Core
Onboard and enable enterprise customers to effectively use the Cyber Risk Posture Management (CRPM) platform to meet their security goals.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success plans, training sessions, and tailored risk management solutions for the CRPM platform.
Domain
Cybersecurity / Risk Management
Deliverable
client delivery
Required skills
Enterprise account management, customer onboarding, risk management frameworks, cross-functional advocacy, proactive customer health monitoring, renewal process ownership, complex stakeholder navigation.
Preferred skills
Customer Success tools (ChurnZero, GainSight), CRM (HubSpot, Salesforce), technical cyber security compliance (NIST, PCI, ISO27001), project management, API knowledge.
Responsibilities
Onboard and manage UpGuard customers to ensure effective platform usage; provide success plans and training; engage customers frequently to drive engagement; translate customer requirements into tailored solutions; monitor customer health and intervene proactively; advocate for customers and update internal partners on insights and expansion opportunities.
Seniority
Senior, hands-on IC
