Customer Success Representative
Core
Senior point of contact guiding enterprise customers through onboarding, adoption, and complex support for Digidentity identity solutions.
Role type
Senior Customer Success Representative (Onboarding & Support)
Builds
Customer adoption and successful onboarding of Digidentity identity verification solutions
Domain
Identity/Security / SaaS
Deliverable
client delivery
Required skills
Customer onboarding management, complex case resolution, CRM and ticketing system proficiency, process optimization, cross-functional collaboration, mentorship
Preferred skills
Experience in technology/SaaS/identity/security environments, analytical problem-solving
Technologies
CRM systems, ticketing systems
Responsibilities
Provide high-quality customer support via phone, email, and chat; own and support new customer onboarding including enterprise accounts; act as primary contact guiding customers through setup and verification flows; resolve escalated complex cases; monitor customer health and onboarding progress; maintain detailed interaction records; mentor junior agents; contribute to process improvement and documentation.
Seniority
Senior, hands-on IC with mentorship responsibilities