Key Account Manager NA
Core
Managing strategic and enterprise customer relationships across North America as a trusted advisor to C-level stakeholders, driving retention, growth, and long-term value through account strategy and commercial negotiation.
Role type
Senior Key Account Manager (Enterprise)
Builds
Strategic partnerships and revenue growth for enterprise accounts in the payments/fintech sector
Domain
Payments, Fintech, Technology
Deliverable
client delivery
Required skills
Strategic account management, C-level stakeholder influence, value-based commercial negotiation, revenue forecasting, account portfolio segmentation, payment infrastructure knowledge, cross-functional collaboration
Preferred skills
Mentorship, product feedback translation, industry trend analysis
Responsibilities
Own strategic relationships with enterprise accounts, develop and execute account strategies, lead commercial negotiations, drive revenue expansion through upselling and cross-selling, own forecasting and account planning, monitor account health indicators, analyze customer profitability, collaborate on complex technical and operational issues, gather customer feedback, stay informed on payment industry developments, mentor junior Key Account Managers
Seniority
Senior, hands-on IC with mentorship responsibilities
