Customer Success Manager
Core
Lead implementation, usage, adoption, retention, and expansion for Canadian public sector and commercial customers of autonomous drone solutions.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Scalable onboarding processes, implementation projects, and customer success strategies for large enterprise accounts.
Domain
Public Safety, Transportation, Utilities, Oil & Gas, AEC, Autonomous Drones
Deliverable
client delivery
Required skills
Customer success strategy, project management, account management, technical team interfacing, product feedback quantification, sales expansion identification
Preferred skills
Commercial Unmanned Aircraft Systems experience, French fluency
Technologies
Project management tools
Responsibilities
Shape Canadian GTM and customer success strategy, manage implementation projects for large enterprise customers, develop customer relationships through proactive engagement, quantify product feedback for executive briefings, manage ~20 accounts to drive adoption and renewals
Seniority
Senior, hands-on IC
