Customer Success Manager - CUAS
Core
Maximize customer value and retention for C-UAS (Counter-Unmanned Aircraft Systems) solutions in high-stakes environments, ensuring mission readiness and system uptime.
Role type
Senior Customer Success Manager (Defense/Security)
Builds
Long-term partnerships and service continuity for deployed C-UAS units
Domain
Defense technology / Counter-drone systems / Radar technology
Deliverable
client delivery
Required skills
SLA management, commercial contract negotiation, lifecycle and configuration management of hardware/software systems, KPI analysis, escalation management, cross-cultural communication
Preferred skills
Defense industry background, ILS/LSA principles knowledge, technical training in engineering or business
Technologies
Jira, CRM tools
Responsibilities
Act as key contact for customers post-delivery ensuring SLA alignment; serve as first-level escalation point for service requests; synthesize client feedback for product and sales teams; oversee subscription health and proactive outreach; analyze KPIs for product performance and customer satisfaction; coordinate critical system failures to ensure rapid restoration; manage Life Cycle Support and Spares Management; support sales proposals for renewals.
Seniority
Mid-Senior, hands-on IC