Service Supervisor - Off Highway
Core
Lead and support a team of technicians in workshop and field service activities for heavy-duty trucks, mining, and construction equipment.
Role type
Service Supervisor (Off Highway)
Builds
Workshop and field service operations for heavy-duty trucks, mining, and construction equipment
Domain
Heavy vehicle, mining, construction, industrial equipment
Deliverable
client delivery
Required skills
trade qualification, team leadership, safety culture management, resource allocation, performance metrics analysis, troubleshooting, forecasting, financial performance monitoring
Preferred skills
mentoring, recruitment support, continuous improvement, customer relationship management
Technologies
heavy vehicle, diesel engine, mining, construction equipment
Responsibilities
Lead and coordinate service operations to maximise workshop efficiency; Drive a strong culture of safety, quality, and productivity; Manage technician workloads and resource allocation; Coach, mentor, and develop employees; Monitor and improve key performance measures including labour utilisation and warranty processes; Support recruitment and workforce development; Ensure accurate forecasting and financial reporting; Build strong customer relationships.
Seniority
Mid-level, hands-on IC with leadership responsibilities