Service Manager
Core
Lead a team of Heavy Equipment Maintenance Technicians to manage service, repairs, and maintenance for customer and company-owned rental construction equipment.
Role type
Service Manager (Team Lead)
Builds
Rental fleet maintenance and repair operations
Domain
Construction equipment rental and field service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, equipment maintenance knowledge, scheduling, customer relationship management, problem solving, safety compliance, training and development
Preferred skills
Construction industry background, field service experience, experience leading maintenance teams
Technologies
Proprietary T3 platform, industry leading diagnostic tools
Responsibilities
Coordinate and supervise quality performance of equipment mechanics and service personnel; Schedule repairs for customer and company owned rental equipment; Maintain and nurture existing customer relationships; Promptly respond to and resolve customer inquiries, requests, complaints or other communications; Employee training and development and maintaining a safe work environment
Seniority
Mid-level, hands-on IC