Collections Team Leader
Core
Lead and coach a team of Collections Officers to recover commercial debts, manage high-value accounts, and optimize credit control frameworks for Australian SMEs.
Role type
Senior IC Collections Team Leader
Builds
Commercial debt recovery outcomes and healthy loan portfolios for Australian businesses
Domain
Financial services / Commercial lending / Credit management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Commercial collections leadership, team coaching and performance management, KPI ownership (delinquency/recovery/loss), complex account escalation handling, AU regulatory compliance (NCCP/ASIC/Privacy), process improvement, stakeholder influence, CRM and debt management tools proficiency
Preferred skills
Experience in commercial lending, credit control framework design, commercial collections modeling
Technologies
Collections systems, CRM platforms, debt management tools
Responsibilities
Lead and mentor a team of Collections Officers in a high-volume commercial environment; Act as escalation point for complex, high-value, or sensitive commercial accounts; Own team KPIs for delinquency, recovery, and loss targets; Set expectations and allocate workloads effectively; Provide regular feedback and coaching to drive team capability; Champion process improvements across the collections function; Collaborate with Finance, Credit, and Account Management teams; Identify team growth opportunities and manage performance issues
Seniority
Senior, hands-on IC with team leadership
