Collections Executive
Core
Support SME business owners by assessing financial situations, diagnosing problems, and proposing solutions to minimize loan defaults and ensure cash collection.
Role type
Senior IC collections executive
Builds
Investor returns and cash flow for small business loans
Domain
Financial services / SME lending
Required skills
Financial assessment, debt clearance, regulatory compliance (FCA), customer service, target achievement, multi-system usage, generative AI adoption
Preferred skills
Empathy, pressure management, deadline-driven execution, proactive AI integration
Technologies
Generative AI tools, multiple internal systems
Responsibilities
Assess borrower financial situations and diagnose problems, manage accounts with focus on cash collection and aged debt clearance, comply with FCA guidelines, manage productivity to meet service levels, undertake ad hoc duties to meet changing business needs
Seniority
Mid-level, hands-on IC
