Customer Success Manager II
Core
Manage long-term relationships for B2B payment and accounts receivable software solutions, acting as a trusted advisor to drive adoption, retention, and growth.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer success strategies, retention plans, and product feedback loops for the Versapay platform.
Domain
Fintech / B2B Payments / Accounts Receivable
Deliverable
product features
Required skills
SaaS customer success, B2B merchant services, accounts receivable, strategic account planning, executive business reviews, cross-functional collaboration, product advocacy, issue escalation, trend forecasting
Preferred skills
Fintech software solutions background
Technologies
ERP systems
Responsibilities
Own the customer lifecycle from onboarding to long-term adoption; Drive growth and retention through strategic account plans and shared KPIs; Advocate for customers to influence product development and integrations; Resolve high-severity customer issues and act as an escalation point; Propose scalable improvements to the customer journey based on trend analysis.
