Outcomes Architect [Contract]
Core
Drive workflow adoption, value realization, and renewal/expansion for named B2B accounts by guiding customers through AI transformation and demonstrating ROI.
Role type
Senior Outcomes Architect (Customer Success/Post-Sales Strategy)
Builds
Customer success programs, mutual success plans, and adoption strategies for Notion's AI ecosystem.
Domain
B2B SaaS (Productivity/Collaboration) + AI
Required skills
Customer adoption and value realization, B2B renewal and expansion strategy, technical fluency in workflow configuration, commercial awareness, program and stakeholder management, AI fluency.
Preferred skills
Experience in customer success, solutions consulting, or technical account management for productivity software, shared account ownership models, designing repeatable customer programs.
Responsibilities
Drive workflow adoption and value realization for a book of named accounts, contribute to NRR with predictable renewal and expansion pipeline, partner with Solutions Consultants on strategy for shared accounts, define mutual success plans to guide AI transformation, facilitate use-case consultations for continuous Solutions Design, identify opportunities to engage Services for complex implementation needs.
Seniority
Senior, hands-on IC