Customer Onboarding Specialist - Dutch Speaking
Core
Guide new customers through seamless setup and integration of Personio's HR platform, ensuring successful adoption and maximizing product usage.
Role type
Customer Onboarding Specialist (Dutch Speaking)
Builds
Customer onboarding journeys and product adoption for HR teams in the Dutch-speaking region
Domain
HR SaaS / B2B Software
Deliverable
product features
Required skills
Project management, consultative guidance, issue triage, relationship building, internal collaboration, knowledge sharing
Preferred skills
Fluent in Dutch and English, experience in SaaS/B2B customer-facing roles, tech-savviness
Technologies
Personio HR platform
Responsibilities
Lead onboarding for new customers, champion product usage to boost retention, host consultative meetings to understand needs, manage multiple onboarding projects, triage and troubleshoot customer issues, build trust-based relationships, partner with Sales and Product teams, support new joiners and contribute to documentation
Seniority
Mid-level, hands-on IC