Academic Success Manager
Core
Drive customer retention, renewals, and account growth for Elsevier Health's education solutions across Queensland, Western Australia, and Northern Territories by serving as a trusted advisor to academic institutions.
Role type
Account Success Manager (Education)
Builds
Digital learning resources and evidence-based information platforms for medical and nursing students and healthcare educators.
Domain
Healthcare Education Technology
Required skills
Customer retention and renewal management, relationship building with academic leaders, product adoption and enablement, upselling and account expansion, cross-functional collaboration, data interpretation for usage insights.
Preferred skills
Experience engaging universities, medical schools, or nursing schools, understanding of subscription-based digital solutions.
Technologies
Digital learning platforms, usage analytics tools.
Responsibilities
Manage customer relationships to support timely renewals and minimize churn; Develop and execute customer success plans to strengthen engagement and adoption; Build trusted relationships with academic leaders and identify champions; Support onboarding and ongoing adoption of education solutions; Conduct product demonstrations, training sessions, and workshops; Identify opportunities to expand existing customer subscriptions and institutional adoption.
Seniority
Mid-Senior, hands-on IC