Technical Account Manager
Core
Strategic partner to sales teams post-sale, guiding technical deployments, onboarding, and long-term customer value for a cloud security platform.
Role type
Senior Technical Account Manager (SaaS)
Builds
Cloud security platform deployments and customer adoption
Domain
Cloud Security / SaaS
Deliverable
client delivery
Required skills
Cloud infrastructure expertise (AWS, GCP, Azure), cybersecurity knowledge, DevOps experience, technical project leadership, feature adoption driving, cross-functional advocacy
Preferred skills
Cloud or security certifications
Technologies
AWS, GCP, Azure, eBPF
Responsibilities
Lead technical deployment and onboarding of the Upwind platform, serve as primary point of contact for customer issues, introduce new features and gather feedback, partner with sales on renewals and expansion, proactively surface security insights to drive adoption, advocate for customer needs to Product and Support teams
Seniority
Mid-Senior, hands-on IC