Technical Account Manager, Independent Software Vendors, EMEA Central, AWS Enterprise Support
Core
Trusted advisor and operational excellence expert for Enterprise Support ISV customers, driving cloud adoption, optimizing environments, and providing strategic technical guidance.
Role type
Senior IC Technical Account Manager (ISV)
Builds
Cloud adoption strategies and operational health for Independent Software Vendors
Domain
Cloud computing / SaaS
Required skills
Cloud architecture, operational troubleshooting, stakeholder management, cost optimization, security, performance tuning, resiliency planning, incident management, strategic consulting
Preferred skills
SaaS multi-tenant architecture, deployment automation, AWS services proficiency, management influence
Technologies
AWS, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data, Security, Applications Development, Scripting, Automation, Container technologies, AI/ML
Responsibilities
Guide and advocate for customers within AWS, ensure operational health and optimization, develop trusting relationships with stakeholders, drive technical discussions on incidents and architecture, consult with C-suite executives, collaborate with Solutions Architects and Sales, provide service disruption reviews and pre-launch planning, solve migration problems.
Seniority
Senior, hands-on IC