IT Support Technician (f/m/d)
Core
Provide hands-on technology assistance and resolve technical issues for employees across hardware, operating systems, applications, and workplace technology.
Role type
IT Support Technician (First-line with selected second-line)
Builds
Reliable, secure, and positive end-user experience for on-site and remote employees
Domain
IT Operations / Global Enterprise Support
Deliverable
client delivery
Required skills
Troubleshooting Windows and macOS, Hardware support (laptops, mobile devices, printers), Microsoft 365 support, ITSM tools, User account management
Preferred skills
Multi-site/international environment experience, Jira, Identity and access management tools
Technologies
Windows, macOS, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), ITSM tools, Jira
Responsibilities
Resolve first-line IT support and common second-line issues, Troubleshoot and support laptops, mobile devices, printers, and meeting room tech, Install and configure IT equipment, Manage employee onboarding and offboarding, Maintain IT asset records, Support Microsoft 365 services and collaboration tools, Manage user accounts and access requests, Log and resolve service requests using ITSM tools
Seniority
Individual Contributor