IT Helpdesk Specialist
Core
First-level technical support for internal employees, resolving issues to ensure productivity and seamless onboarding/offboarding.
Role type
IT Helpdesk Specialist
Builds
Internal employee IT experience and operational continuity
Domain
Enterprise IT Support / Workplace Technology
Deliverable
client delivery
Required skills
Windows and macOS troubleshooting, Microsoft 365 administration, hardware setup, IT service management platforms, identity and access management, networking fundamentals, command-line tools
Preferred skills
Jira Service Management, ServiceNow, Microsoft Entra ID, Okta, Google Workspace, Jamf, Microsoft Intune, VPN/DNS/Wi-Fi configuration
Responsibilities
Provide first-level support for account provisioning, password resets, device troubleshooting, and application support; Triage and resolve requests via IT service management platform; Escalate complex issues to specialized teams; Support employee onboarding and offboarding by preparing hardware and accounts; Document recurring issues and solutions; Contribute to continuous improvements of the IT experience
