IT Specialist
Core
Deliver first-line IT support and manage workplace technology for employees across the Americas region, with a primary focus on the New York office.
Role type
Workplace IT Specialist (First-line support & local infrastructure)
Builds
Reliable, secure, and high-quality workplace technology experience for employees
Domain
Enterprise IT Support / Crypto Exchange
Deliverable
client delivery
Required skills
macOS enterprise support, Google Workspace, Lark Suite, endpoint security, password management, drive encryption, hardware/software troubleshooting, networking basics, Wi-Fi, VPN, identity and access management, AI tool usage
Preferred skills
Linux, scripting (Bash/PowerShell/Python), endpoint management, MDM, IAM, IT asset lifecycle, process improvement
Technologies
macOS, Google Workspace, Lark Suite, AI tools, Bash, PowerShell, Python
Responsibilities
Deliver responsive technical support for hardware, software, and workplace technology; manage local endpoint lifecycle (provisioning to retirement); serve as primary contact for office infrastructure (AV, video conferencing, access control); handle onboarding/offboarding device and account setup; create and maintain knowledge base articles and SOPs using AI tools; troubleshoot first-line endpoint and networking issues
Seniority
Mid-level, hands-on IC
