Service Delivery Manager
Core
Senior Service Delivery Manager owning a large-scale managed service for a major NSW utility, ensuring SLA compliance and leading a blended onshore/offshore team.
Role type
Senior Service Delivery Manager (Managed Services)
Builds
Field service platform operations for a utility serving millions daily
Domain
Utilities / Energy / Critical Infrastructure
Required skills
SLA management, ITIL practices, blended team leadership, commercial management, major incident management, governance reporting
Preferred skills
Field service management platforms, Utilities sector experience, ServiceNow, public sector contracting frameworks
Responsibilities
Own service performance against contracted SLAs, run governance cadence with customer, lead blended onshore/offshore team, manage commercial relationship and invoicing, handle major incident escalation
Seniority
Senior, hands-on IC
