Night Guest Service Agent
Core
Night Guest Service Agent providing warm reception, check-in/check-out, and personalized guest assistance at a hotel.
Role type
Night Guest Service Agent
Builds
Guest experiences and operational flow for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, reservation processing, communication, issue resolution, local knowledge
Responsibilities
Welcome guests and manage check-in/check-out, process reservations and special requests, resolve guest issues, provide personalized recommendations