Night Guest Service Agent
Core
Night Guest Service Agent ensuring perfect guest experience by communicating, welcoming, and assisting guests during their stay while ensuring property quality compliance.
Role type
Guest Service Agent (Night Shift)
Builds
Guest check-in, additional services (tours, cleaning, breakfast), and tourist recommendations
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
English, Spanish, customer relationship management, adaptability, writing and spelling
Preferred skills
French, knowledge of Andalucía, hotel/AirBnB reception experience, Bachelor's degree
Technologies
PMS (via careerplan.io/jobs/2046462-night-guest-service-agent-at-rems)
Responsibilities
Guide guests using communication tools, welcome guests and assist during stay, offer additional services, advise on tourist attractions, cover reception, communicate with Property Management and maintenance departments
Seniority
Entry-level to Mid-level