Front Office Agent (m/w/d)
Core
Front Office Agent responsible for guest check-ins, check-outs, reservations, and serving as the primary point of contact for guest inquiries and problem-solving at a hotel.
Role type
Front Office Agent
Builds
Guest experiences and operational hotel front desk processes
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, Check-in/Check-out processing, Reservation management, Payment processing, Upselling, Problem-solving, Multitasking
Responsibilities
Greet guests and manage check-ins and check-outs, Handle guest inquiries and resolve issues, Process reservations and payment transactions, Promote hotel services and upsell opportunities, Maintain hotel systems and quality standards