Director of Client Success - Revenue Cycle Management - (MIDWEST)
Core
Managing and growing client relationships for healthcare revenue cycle management solutions, acting as an extension of the client to drive satisfaction, retention, and market share expansion.
Role type
Senior Director of Client Success (Account Management)
Builds
Specialty Revenue Cycle Management solutions for hospitals, health systems, and ASCs
Domain
Healthcare / Revenue Cycle Management
Deliverable
client delivery
Required skills
Account management, client relationship management, KPI tracking, strategic planning, cross-selling, presentation skills, conflict resolution, adaptability
Preferred skills
Claims billing knowledge, IT/EDI systems experience, CRM software proficiency (Salesforce)
Technologies
Salesforce, MS Office (Word, Excel, Outlook), E360 RCM platform
Responsibilities
Oversee Client Success activities for designated clients; manage KPI metrics including customer surveys and retention goals; generate monthly and quarterly reporting packages; collaborate with internal teams to develop client-specific strategies and action plans; schedule and attend regular meetings with assigned clients; assist with implementation roll-outs and manage post-implementation deliverables; participate in internal account review meetings.
Seniority
Director, strategic leadership with hands-on execution
