Manager, Technical Account Management and Elevated Support
Core
Build and run a scalable Technical Account Management (TAM) program to drive adoption, retention, and customer satisfaction for healthcare clients using data-driven solutions.
Role type
Manager, Technical Account Management and Elevated Support
Builds
Billable services model and scalable TAM operating model for healthcare clients
Domain
Healthcare technology / Revenue Cycle Management
Required skills
Technical account management, customer success, team leadership, performance management, consultative communication, troubleshooting, analytical problem solving, project management, stakeholder collaboration, data-driven decision making
Preferred skills
Healthcare technology, SaaS, clinical quality, risk adjustment, payer/provider workflows
Technologies
None explicitly stated
Responsibilities
Lead and develop TAM and Support Analyst teams; Define and scale TAM operating model; Partner with Sales and Customer Success for expansion; Oversee customer engagement activities (MBR, QBR, strategic planning); Monitor account health and retention metrics; Serve as escalation point for complex issues; Develop SOPs for service delivery
Seniority
Manager, hands-on leadership