Senior Customer Success Manager, Enterprise
Core
Senior Customer Success Manager for Enterprise accounts, driving value realization, retention, and expansion for complex SaaS customers in the rebate and supply chain domain.
Role type
Senior IC Customer Success Manager (Enterprise)
Builds
Enable's intelligent pricing and rebate management platform
Domain
SaaS / Rebate Management / Supply Chain
Required skills
Strategic account management, C-level stakeholder engagement, risk mitigation, churn prevention, upsell/cross-sell strategy, NPS/CSAT management, product adoption driving, internal cross-functional collaboration
Preferred skills
Rebate or supply chain industry experience, Enable product familiarity, Customer Success certifications
Technologies
Planhat
Responsibilities
Develop tailored Strategic Account plans to achieve measurable ROI; act as key escalation point for customer concerns and risks; drive product adoption and legacy-system retirement; identify and mitigate at-risk accounts; convert qualified leads into expansion opportunities; mentor peers and support team growth
Seniority
Senior, hands-on IC