Enablement and Conversion Manager, Revenue Operations
Core
Own sales enablement and conversion funnel optimization to drive repeat purchases and KYC completion for a B2B diamond marketplace.
Role type
Senior Revenue Operations Manager (Sales Enablement & Conversion)
Builds
Sales training programs, call scoring rubrics, KYC process improvements, and conversion analytics.
Domain
B2B Marketplace / Diamond & Gemstone Trading
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Sales enablement, revenue operations, frontline sales coaching, call scoring (Gong), AI tooling (Claude), onboarding design, cross-functional collaboration, documentation, hands-on execution
Preferred skills
Experience with activation/onboarding motions, supply-driven marketplace background, second language (EMEA/NA)
Technologies
Claude, Gong, CRM
Responsibilities
Design and maintain sales training and onboarding for reps, SDRs, AEs, and AMs; build and manage call scoring rubrics and weekly transcript reviews; coach managers and reps on performance; own KYC process insights, SLA accountability, and blocker resolution; translate product roadmap into sales enablement materials; link marketing campaigns to frontline execution.
Seniority
Senior, hands-on IC
