Support Engineer
Core
Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations, and blockchain data primitives for institutional clients.
Role type
Senior Support Engineer (Data Infrastructure & Blockchain)
Builds
AI-native support systems, knowledge base, and internal automation tools for data delivery.
Domain
Onchain Finance / Data Infrastructure / Blockchain
Deliverable
client delivery
Required skills
SQL, Python, Bash, Linux, API integrations, ETL tools, blockchain data primitives (EVM, Solana), data warehouse knowledge, incident management, documentation.
Preferred skills
Data warehousing (Snowflake, BigQuery), Infrastructure-as-code (Terraform), Message queues (Kafka), Data modeling (dbt, Airbyte).
Responsibilities
Troubleshoot complex customer issues with SQL/data pipelines; Map issues to solutions in the dataset or delivery mechanisms; Diagnose and optimize customer data sources; Collaborate with engineering to ship fixes; Develop internal automation tools; Write documentation; Partner with GTM/product on insights; Triage and prioritize issues against SLAs.
Seniority
Senior, hands-on IC
