Support Engineer
Core
Provide technical support for institutional customers using Allium's canonical data layer for onchain finance, resolving issues related to SQL queries, data pipelines, and API integrations across 140+ blockchains.
Role type
Senior Support Engineer (Data Infrastructure)
Builds
Production-ready data infrastructure for finance, accounting, risk, and engineering teams
Domain
Onchain Finance / Blockchain Data Infrastructure
Deliverable
Production ML models | product features | dashboards & analysis | client delivery
Required skills
SQL, technical support for SaaS/data products, blockchain data primitives (Solana, EVM), APIs, ETL tools, scripting (Python/Bash), Linux environments
Preferred skills
Data warehouses (Snowflake, BigQuery, Redshift), infrastructure-as-code (Terraform, Ansible), debugging API/integration issues, data modeling (dbt, Airbyte), message queues (Kafka, Google Pubsub)
Technologies
Snowflake, BigQuery, Databricks, Kafka, Postgres, EVM, Solana, Python, Bash, Terraform, Ansible, dbt, Airbyte
Responsibilities
Troubleshoot complex customer issues involving SQL, pipelines, and APIs; map issues to solutions within the data layer; diagnose and optimize customer data sources; collaborate with engineering to fix bugs; develop automation scripts; write documentation; partner with GTM/product on insights; triage and prioritize issues against SLAs
Seniority
Senior, hands-on IC