Customer Success Manager
Core
Drive customer retention, product adoption, and long-term value for a portfolio of Industry & Leisure customers (bikes, boats, caravans, trucks, machinery) in a SaaS environment.
Role type
Customer Success Manager (Entry-level)
Builds
SaaS subscription value and customer engagement for Industry & Leisure verticals
Domain
Automotive & Leisure marketplaces (Industry & Leisure)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, customer retention strategies, portfolio management, client reporting, data-driven insights, relationship building, virtual engagement, commercial acumen
Preferred skills
SaaS environment experience, structured approach, high-volume portfolio management, presentation skills, influencing ability
Responsibilities
Manage a portfolio of Industry & Leisure customers to drive retention and adoption; Build strong customer relationships through proactive engagement and performance reviews; Monitor customer health to identify risks and implement growth strategies; Partner with State Managers, Account Executives, Onboarding and Advertising teams; Manage a high-volume customer portfolio using strong relationship management.
Seniority
Junior, hands-on IC