ICT Technology Services Manager
Core
Lead technology operations, systems strategy, and business improvement initiatives within a professional services environment.
Role type
Senior IC ICT Technology Services Manager
Builds
Technology roadmap, system implementations, upgrades, migrations, and operational performance improvements
Domain
Professional services / Legal / Consulting / Accounting / Financial services
Required skills
Technology roadmap development, Vendor and MSP management, Enterprise application/platform ownership, Technology project delivery (upgrades/migrations), Stakeholder engagement, Technology governance and risk management
Preferred skills
Professional services experience, Microsoft 365 ecosystem, Technology transformation, Business systems optimization, Technology compliance
Technologies
Microsoft 365
Responsibilities
Develop and maintain the organization's technology roadmap; Assess current technology platforms and identify improvement opportunities; Lead system implementations and migrations; Manage relationships with external technology providers; Provide technology leadership and recommendations to stakeholders; Oversee core business applications and operational performance; Drive technology governance and risk management initiatives; Partner with business leaders to translate requirements into technology outcomes
Seniority
Senior, hands-on IC