Microsoft Cloud Service Manager
Core
Lead end-to-end managed service delivery for Entra ID, Microsoft 365, and Intune, maintaining service quality and consistency.
Role type
Senior IC Microsoft Cloud Service Manager
Builds
Managed services for Entra ID, Microsoft 365, and Intune
Domain
IT Service Management / Cloud Operations
Required skills
ITSM frameworks, incident/problem/change management, SLA/KPI monitoring, vendor coordination, multi-tier support leadership, project management, budget management, risk identification
Preferred skills
MSP/consulting/SI experience, ITIL Foundation+, PMP, Microsoft 365/Azure/Security certifications, Japanese language proficiency
Technologies
Azure, Entra ID, Microsoft 365, Intune, ServiceNow, Jira, Zendesk, SharePoint, Office 365, DevOps
Responsibilities
Lead end-to-end managed service delivery for Entra ID, Microsoft 365, and Intune; Act as primary contact for service matters and build relationships with customers and stakeholders; Coordinate critical incident resolution, escalations, and vendor support; Establish operational controls, runbooks, and change management governance; Monitor workload, costs, and SLA performance; Identify and escalate operational/security risks; Manage project plans, scope, timelines, and budgets; Lead quality assurance and change control across project teams
