Sr. Manager – Digital Workspace, IT
Core
Technology leader providing steering, design, engineering, and operational support for workspace technologies, office automation systems, and building blocks (on-prem or Cloud).
Role type
Senior Manager, Digital Workspace & IT Infrastructure
Builds
Microsoft 365, Azure AD, Exchange Online, Microsoft Teams, Exchange on-prem, Active Directory on-prem, Cisco IronPort, Proofpoint, SharePoint, Intune/BlackBerry UEM/Dynamics, SCOM, SCCM, Active Roles Server, Quest Analytics
Domain
IT Infrastructure, Digital Workspace, Enterprise Communications
Required skills
Microsoft 365 administration, Azure AD, Exchange Online, Microsoft Teams, Active Directory, Windows 10 Desktop, SCCM, SCOM, GPO, Cisco IronPort, Proofpoint, SharePoint, Intune, BlackBerry UEM, Dynamics, Quest Analytics, incident management, root cause analysis, KPI tracking, security baseline conformance, regulatory compliance
Preferred skills
Microsoft MCSE, Microsoft MCP, Investment bank experience, Regulated industry experience
Technologies
Microsoft 365, Azure AD, Exchange Online, Microsoft Teams, Exchange on-prem, Active Directory, Windows 10, SCCM, SCOM, Cisco IronPort, Proofpoint, SharePoint, Intune, BlackBerry UEM, Dynamics, Quest Analytics
Responsibilities
Provide engineering insights and support for the workspace technology stack; Manage Workspace projects adhering to PMO governance; Monitor Workspace systems to identify legacy issues; Innovate solutions to meet business requirements; Establish OLA with Technology Operations teams; Devise and maintain KPIs for system performance; Uphold and evolve the Configuration and Security Control (CSC) framework; Coordinate impact assessment, troubleshooting, and root cause analysis; Provide Level-3 escalation support; Document design and implementation records; Ensure regulatory compliance.
Seniority
Senior, hands-on IC with management responsibilities
