Pessoa Analista de Customer Success (segmento jurídico) Sr
Core
Senior Customer Success role managing strategic accounts in the legal technology segment, focusing on executive relationships, value maximization, and revenue expansion.
Role type
Senior Customer Success Manager (Legal Tech)
Builds
SaaS solutions for legal professionals and firms
Domain
Legal Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, executive relationship building, churn risk management, revenue expansion (upsell/cross-sell), customer success metrics (NDR, Churn, LTV, Health Score), CRM proficiency, strategic account management frameworks (QBR, EBR, PACE)
Preferred skills
Artificial Intelligence knowledge, curiosity about emerging technologies
Responsibilities
Manage a portfolio of strategic accounts through a High Touch model, build relationships with key stakeholders, identify revenue expansion opportunities, monitor account health indicators, develop personalized success plans, conduct executive business reviews, prepare internal documentation and reports
Seniority
Senior, hands-on IC