Senior Manager, Customer Success Enablement
Core
Lead the Customer Success Enablement function to equip sales and customer success organizations with knowledge, skills, and tools to drive revenue growth and deliver exceptional client experiences.
Role type
Senior Manager, Customer Success Enablement
Builds
Onboarding and ongoing training programs, a center of excellence operating model, and field-ready execution for product launches.
Domain
Legal technology (SaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, team management, data-driven decision making, strategic planning, project management, generative AI proficiency, OKR management, performance analysis
Preferred skills
Legal tech industry experience, expansion/cross-sell motion expertise, Gong/LetterAI/Salesforce familiarity, enablement certifications
Technologies
Gong, LetterAI, Salesforce, Claude, ChatGPT
Responsibilities
Build and develop a high-performing team of Field Enablement partners; Own measurable CS outcomes including expansion ARR, multi-product attach, and retention; Build and run a manager coaching enablement program; Establish a consistent Gong review rhythm; Set and report on OKR-tied performance work; Direct the development of AI-assisted content and role-play certification; Ensure lifecycle enablement is tailored by segment; Partner with CS leadership and Product Marketing to align priorities; Translate launch playbooks into CS-specific talk tracks; Establish and measure KPIs for enablement programs
Seniority
Senior Manager, hands-on IC with team leadership