Senior Technical Support Account Manager
Core
Provide post-sales technical support and act as a strategic advisor for enterprise-class SAS business software applications and solutions for strategic customers.
Role type
Senior Technical Support Account Manager (Post-sales)
Builds
Customer success and relationship management for enterprise SAS solutions
Domain
Data analytics and AI (SAS software ecosystem)
Deliverable
client delivery
Required skills
Expert knowledge of SAS products, strategic technical advising, problem resolution, stakeholder management, project coordination, risk mitigation, cross-vendor collaboration
Preferred skills
Hands-on experience in SAS, experience in technical sales or systems engineering
Technologies
SAS business software applications and solutions
Responsibilities
Act as a strategic technical advisor and escalation point for customers; coordinate and manage problem escalation activities and communications; document and track issues throughout the lifecycle; build specialized domain knowledge to solve customer business problems; collaborate with technology partners to troubleshoot issues in the broader ecosystem.
Seniority
Senior, hands-on IC
