Senior Technical Account Manager
Core
Serve as the primary technical advisor and 'voice of the customer' for strategic enterprise clients to drive product adoption, integration success, and revenue growth.
Role type
Senior Technical Account Manager (Strategic Enterprise)
Builds
Client success, product adoption, and revenue growth for the Merchant Services portfolio
Domain
Global payments and financial services
Deliverable
client delivery
Required skills
API architecture knowledge, software development lifecycle understanding, strategic account management, cross-functional collaboration, QBR facilitation, technical escalation handling
Preferred skills
Payments domain expertise, data analysis for transaction patterns, RESTful API integration experience
Responsibilities
Act as the primary technical owner for a portfolio of strategic enterprise clients; deliver elevated technical support and services; build trusted relationships by becoming a subject matter expert on client businesses; collaborate with commercial teams to identify optimization and upsell opportunities; analyze and improve client support experiences; serve as an escalation point for break-fix support and ad-hoc technical questions; support Quarterly Business Review (QBR) sessions including roadmap updates and performance metrics walkthroughs