Manager, SMB Account Management

Melbourne, Victoria💼 Full-time🗓 2026-09-07 → 2026-09-26

Core

Lead a team of SMB Account Managers to drive growth, retention, and revenue expansion for Square's small and medium-sized business merchants.

Role type

Senior IC manager leading a team of Account Managers

Builds

Revenue expansion, software adoption, and churn reduction for SMB merchants

Domain

Fintech / SMB commerce

Deliverable

client delivery

Required skills

Team leadership, coaching, pipeline management, cross-functional partnership, performance management, escalation handling

Preferred skills

Experience with quota-carrying environments, program improvement, best practice sharing

Technologies

None stated

Responsibilities

Lead and develop a team of 8–10 Account Managers; drive upsell, retention, and customer satisfaction results; establish performance expectations and accountability; partner cross-functionally to surface merchant insights and resolve escalations; support leadership in executing team OKRs; spot enablement opportunities and share best practices; serve as a senior escalation point for complex merchant situations

Seniority

Manager, hands-on team lead

Sourced via viewjobs · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About Block

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspective