Enterprise Customer Success Manager - German Speaker
Core
Drive growth and retention for enterprise clients by building trusted advisor relationships, ensuring product value/ROI, and managing onboarding for an AI video platform.
Role type
Enterprise Customer Success Manager (B2B SaaS)
Builds
AI video content creation platform for business communication and skill development
Domain
Enterprise Software / AI / Video Technology
Deliverable
client delivery
Required skills
B2B SaaS account management, book of business management, risk forecasting, client health monitoring, stakeholder engagement (C-suite), onboarding leadership, ROI analysis
Preferred skills
Technical account management, implementation experience, light video editing
Technologies
Synthesia platform
Responsibilities
Build relationships with enterprise clients to drive retention and growth; Educate clients on creating video content; Coordinate regular client check-ins with senior stakeholders; Ensure client understanding of product ROI and value; Manage onboarding for new users; Identify growth opportunities and risks.
Seniority
Individual Contributor, Mid-to-Senior level