Training Team Lead, Spain
Core
Lead and develop a team of frontline Trainers to support new customer onboarding in the dental industry, ensuring operational efficiency and customer success.
Role type
Senior Team Lead (People Management & Operations)
Builds
Onboarding experience for dental practices
Domain
SaaS / Dental Technology
Required skills
Team leadership, coaching, performance management, process optimization, data analysis, SOP development, cross-functional collaboration, scheduling, problem-solving
Preferred skills
Dental industry knowledge, workforce management, Salesforce/Zendesk familiarity
Responsibilities
Supervise and coach Trainers, host 1:1s for feedback and growth, build and execute QA strategy, manage team schedules and coverage, identify operational bottlenecks, resolve tooling issues, analyze performance data, act as escalation point for complex customer issues
Seniority
Senior, hands-on IC with people management