Senior Manager, Customer Expansion
Core
Build and lead a post-sale expansion organization to drive cross-sell and up-sell of Dandy's SaaS platform to existing dental practice customers.
Role type
Senior Manager, Customer Expansion (Strategic Builder & People Leader)
Builds
Repeatable expansion playbooks, BDR-to-STS motion, and a high-performing team of frontline leaders.
Domain
B2B SaaS / Dental Healthcare
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
B2B sales, team building, operational discipline, commercial instincts, process creation, cross-functional partnership
Preferred skills
Expansion motion experience, BDR/STS management, events/field sales, SMB/Enterprise operations, dental/healthcare/SaaS domain knowledge
Responsibilities
Build and lead the Expansion organization; Develop expansion playbooks; Establish operating cadence and metrics; Partner with cross-functional teams to remove friction; Test and iterate new expansion motions.
Seniority
Senior Manager, hands-on IC with team leadership
