Hotel Concierge Attendant
Core
Provide personalized experiences and expert recommendations for guests, visitors, and VIPs in the hotel lobby, coordinating services across the resort including dining, wellness, retail, gaming, and local activities.
Role type
Hotel Concierge Attendant
Builds
Guest experiences and service coordination for Crown Sydney hotel guests
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Property Management Systems (OPERA), customer service in luxury settings, event knowledge, data entry, time management, interpersonal skills
Preferred skills
Experience in high-volume hotel environments, emotional intelligence, discretion
Technologies
Opera PMS, SevenRooms
Responsibilities
Deliver daily operations of the Hotel Concierge desk, provide suggestions and coordinate activity services for guests, offer product knowledge of events and attractions, collaborate with internal departments, manage data entry and history records in PMS
Seniority
Individual Contributor, frontline role