Call Center Agent/PBX
Core
First point of contact for guests, handling all incoming/outgoing calls, fielding inquiries, and directing calls appropriately.
Role type
Call Center Agent / PBX Agent
Builds
Guest communication and reservation support
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
telephone systems proficiency, Property Management System (PMS) usage, upselling, guest issue resolution, group booking handling, confidentiality maintenance, policy compliance
Preferred skills
hotel call center/front desk/reservations experience, multitasking in fast-paced environments, independent and collaborative work
Responsibilities
Greet callers with a friendly welcome, answer incoming calls and emails, process reservations accurately, provide knowledge on room products and rates, upsell rooms and services, handle guest issues and escalations, maintain daily checklists, handle special requests and VIP reservations, input messages into computer systems, attend pre-shift meetings, perform other reasonable duties as requested
Seniority
Entry-level to Individual Contributor