Senior Manager - Front Office
Core
Oversee lobby and Front Desk operations, manage team performance, and ensure seamless guest service coordination across hotel departments.
Role type
Senior Manager, Front Office
Builds
Guest service touchpoints and operational efficiency for a large upscale hotel
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Front Office department management, team leadership and supervision, budget preparation and profitability analysis, performance appraisal and coaching, Property Management System proficiency, strategic planning and execution, NPS improvement, cross-departmental collaboration
Preferred skills
Hotel Management degree, additional languages, presentation skills
Technologies
Property Management System, Microsoft Office
Responsibilities
Oversee lobby and Front Desk counter operations; supervise and lead Front Office and Group Operations teams; prepare monthly performance reviews and yearly budgets; conduct performance appraisals and recommend promotions; ensure compliance with safety, grooming, and service standards; drive service enhancement initiatives and NPS improvement; audit Property Management System data accuracy.
Seniority
Senior, hands-on IC with management oversight