Specialist I Resort Services
Core
Assisting transient and casino guests with room reservations, in-house service requests, and concierge coordination to maximize guest experience and revenue.
Role type
Resort Services Specialist (Hotel Reservations & Guest Services)
Builds
Hotel and casino room reservations, guest itineraries, and service fulfillment
Domain
Hospitality / Casino / Luxury Hotel
Deliverable
product features
Required skills
Reservation processing, guest service, up-sell and yield management, inventory management, inter-departmental coordination, gaming data assessment, LMS usage, radio dispatch coordination
Preferred skills
Luxury hotel reservations experience, bilingualism, Microsoft Office proficiency
Technologies
Lodging Management System (LMS), HotSOS, Microsoft Office, Radio communication systems
Responsibilities
Process hotel and casino reservations and service requests; coordinate concierge services and guest itineraries; assess gaming data to extend compliments; dispatch Bell Desk and Engineering for guest requests; manage room inventory and apply selling strategies; maintain accurate logs of special requests.
Seniority
Individual Contributor, entry-level to mid-level