Specialist I Resort Services
Core
Assisting transient and casino guests with room reservations, in-house service requests, and concierge services to maximize guest experience and revenue.
Role type
Resort Services Specialist (Hotel Reservations & Guest Services)
Builds
Hotel and casino room reservations, guest itineraries, and service fulfillment
Domain
Hospitality / Casino / Gaming
Deliverable
product features
Required skills
Reservation processing, guest service, up-sell and yield management, gaming data assessment, inter-departmental coordination, LMS data entry, concierge coordination
Preferred skills
Luxury hotel reservations experience, bilingualism, Microsoft Office proficiency
Technologies
Lodging Management System (LMS), HotSOS, Microsoft Office, Radio communication
Responsibilities
Process hotel and casino reservations; answer guest inquiries and address concerns; coordinate in-house guest requests and concierge services; assess gaming data to extend compliments; dispatch Bell Desk and Engineering; manage group reservation changes and cancellations; maintain accurate logs and notes in LMS.
Seniority
Individual Contributor