Assistant Manager, Butler Service
Core
Manage daily butler operations, VIP guest services, and team leadership at a luxury hotel.
Role type
Assistant Manager, Butler Service
Builds
Butler Command Centre operations and VIP guest experiences
Domain
Luxury hospitality / Hotel management
Deliverable
client delivery
Required skills
Team supervision and performance appraisal, Guest relations and complaint resolution, Operational audit and standard enforcement, Cross-departmental liaison, Safety and emergency procedure compliance, Property Management System proficiency
Preferred skills
Advanced knowledge of housekeeping and F&B, Local community and event familiarity
Responsibilities
Conduct daily briefings and monitor butler operations, Handle VIP meet and greets and guest requests, Audit suite orientation and turndown services, Supervise, train, and mentor team members, Resolve guest complaints and negative feedback, Report suspicious activities to security
Seniority
Mid-level management, hands-on operational oversight