Specialist I Resort Services - On Call
Core
Assisting transient and casino guests with room reservations, in-house service requests, and concierge coordination to maximize guest experience and revenue.
Role type
Resort Services Specialist (Hotel Reservations & Guest Services)
Builds
Guest room reservations, service requests, and guest itineraries for a casino resort.
Domain
Hospitality / Casino Resort
Deliverable
product features
Required skills
Hotel reservation processing, guest service, up-sell and yield management, LMS data entry, concierge coordination, gaming data assessment, group reservation management
Preferred skills
Luxury hotel reservations experience, bilingualism, Microsoft Office proficiency
Technologies
Lodging Management System (LMS), HotSOS, Microsoft Office
Responsibilities
Process hotel and casino reservations, handle in-house guest requests, coordinate concierge services, assess gaming data for compliments, manage group reservations, dispatch support teams
Seniority
Individual Contributor, entry-level specialist