Pool Concierge
Core
Curates a seamless, elevated arrival and social experience at the pool by managing guest flow, reservations, and personalized interactions.
Role type
Guest-facing host and experience coordinator
Builds
Luxury hotel pool experiences for guests
Domain
Hospitality / Luxury Travel
Deliverable
client delivery
Required skills
Guest flow management, reservation systems, sales of premium seating, VIP coordination, cross-team communication, anticipatory hospitality, emotional intelligence, physical stamina for outdoor work
Preferred skills
Cabana/VIP deck experience, luxury resort standards, guest recovery practices, CPR/First Aid certification, concierge or host experience
Technologies
Designated hotel reservation systems
Responsibilities
Serve as primary welcome point and manage guest arrival flow, sell and manage cabana reservations, act as communication hub between guests and operational teams, coordinate VIP experiences, ensure brand presentation standards, deliver anticipatory hospitality
Seniority
Entry-level to Junior, hands-on IC