Customer Support Officer
Core
Assist in leading customer and partner success initiatives for clients using WHS Monitor compliance and risk management software platforms.
Role type
Customer Support Officer (SaaS)
Builds
Customer success initiatives and product adoption for risk management software
Domain
Risk management / Compliance / SaaS
Deliverable
client delivery
Required skills
customer support experience, telephone communication, problem solving, technical concept explanation, organizational skills, analytical skills
Responsibilities
Building strong relationships with existing customers, managing ongoing client communication, ensuring client satisfaction, identifying opportunities to expand product adoption, providing support for SaaS platform usage, collaborating with Sales and Executive teams
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