Service Manager, Australia & New Zealand
Core
Lead Perth-based service centre and field service operations across Australia and New Zealand, ensuring safe, efficient, and profitable delivery of service, calibration, repairs, rental solutions, and customer success programs for mining, oil & gas, and industrial sectors.
Role type
Senior Service Operations Manager
Builds
Service agreements, calibration programs, rental contracts, software subscriptions, and managed service offerings
Domain
Industrial safety instrumentation, mining, oil & gas, and utilities
Required skills
P&L management, operational leadership, fleet management, customer retention, process improvement, contract negotiation, workforce planning, safety compliance
Preferred skills
Gas detection, connected worker technologies, Fortive Business System (FBS), Lean/Six Sigma, distributor network management, rental business management
Technologies
CRM, ERP, iNet®, SAFER One®, cloud platforms, AI-enabled diagnostics
Responsibilities
Lead service centre activities including repairs, calibrations, and rental fleet operations; drive operational excellence and continuous improvement; manage service profitability and labour utilization; lead customer success initiatives and retention strategies; oversee rental fleet availability and performance; develop service capabilities across channel partners; ensure safety and regulatory compliance
Seniority
Senior, hands-on IC with people leadership