Senior Service Engineer – Australia & New Zealand
Core
Deliver advanced technical support, repair, calibration, commissioning, and customer success for gas detection and connected safety solutions across Australia and New Zealand.
Role type
Senior Service Engineer (Field & Technical Support)
Builds
Gas detection hardware, connected safety software (iNet®, SAFER One®), and rental fleet services
Domain
Industrial Safety / Gas Detection / Mining & Oil & Gas
Deliverable
physical/clinical work
Required skills
Gas detection product repair, calibration, commissioning, troubleshooting, root cause analysis, customer training, fleet management, distributor support, technical mentoring
Preferred skills
Connected safety software configuration, Lean/Kaizen methodologies, safety regulations compliance
Technologies
iNet®, SAFER One®, business systems for service records
Responsibilities
Diagnose, repair, calibrate, and test gas detection products; perform onsite commissioning and validation at customer sites; deliver technical training to customers and distributors; support implementation of connected safety solutions; mentor junior technicians; act as a trusted technical advisor for complex escalations.
Seniority
Senior, hands-on IC with technical leadership responsibilities