Service Manager, Australia & New Zealand
Core
Lead the Perth-based Service Centre and field service operations across Australia and New Zealand, ensuring safe, efficient, and profitable delivery of service, calibration, repairs, rental solutions, and customer success programs for the mining, oil & gas, and industrial sectors.
Role type
Senior Service Operations Manager
Builds
Service workflows, rental fleet operations, connected safety solutions, and recurring revenue streams
Domain
Industrial safety equipment, mining, oil & gas, and infrastructure
Required skills
Operational leadership, Lean methodology, workforce planning, inventory management, customer success strategy, contract negotiation, team development, safety compliance, data analytics, strategic partner management
Preferred skills
Digital transformation experience, AI-enabled diagnostics knowledge, cloud platform adoption, distributor network development
Technologies
iNet®, SAFER One®, cloud platforms, business systems
Responsibilities
Lead Perth service centre activities including repairs, calibrations, and rental fleet operations; Drive continuous improvement initiatives for throughput and cost reduction; Act as executive escalation point for critical customer issues; Own service profitability and operational cost management; Lead the ANZ rental business to ensure fleet availability and profitability; Drive customer adoption of connected safety solutions and digital services; Develop and coach a high-performing service and customer success organization; Ensure compliance with Australian and New Zealand regulations and quality standards.